9 months (internship)

Mass Events Participants Relations Assistant, Outdoor Events

The Participants Relation Assistant will be working across the following events, within our Outdoor Sports team: • Harmony Geneva Marathon for UNICEF 2020 • La Tour Geneva Triathlon 2020 • 20km of Geneva by Geneva Airport 2020 • Run Mate 2020 • Possibly other events

Job Details

The role will encompass the following tasks:

• Provide support to participants - manage the specific event mailbox, answer and return calls, reply to participant emails and answer queries

• Assist with the management of the registration platform

• Assist with the development of participant communication tools (participants guide/newsletters/social media)

• Attend promo tours and other runner events periodically

• Attend and organise trainning sessions for participants

• Assist with the preparation of presentations, printing, and postage

• Work on and maintain all of the client information databases

• Support the Customer Sales & Services team in the preparation of event materials

• Attend events and continue to be the point of contact for clients, welcoming clients

and providing support about any questions they may have

• Support on-event logistics to ensure optimum client experience (info point, bib pick-

up, briefings, etc.)

This list is not exhaustive, and you will be required to manage any reasonable tasks as and when required.


Note:

This role requires travel to national and international events.

Personal Specification

• Fluent in French and English preferred and ideally in German

• An interest in Outdoor Sports, especially running and triathlon

• Excellent organisational skills

• Excellent communication skills

• Strong desire to provide excellent customer service

• Ability to work alone and as part of a team

• Willingness to learn

• Flexible approach to problem-solving

• Ability to remain effective and calm while working under pressure

• A dedicated and enthusiastic approach

• Ability to work on-site at events during long hours

• Excellent database skills

• Knowledge of Microsoft programmes essential (familiarity with Mac beneficial)

• Driving Licence Mandatory

TERMS FOR THE ROLE

• Applicants MUST have a University/School agreement such as internship convention‚ during

the entire duration of the internship

• Monthly allowance: 800CHF (gross before any deductions are taken for state and federal taxes, insurance, etc.)

• Holidays: 10 working days for a 6-months internship.

• Benefits: OC Sport sponsors the full cost of a half card CFF card. The card entitles you

to a 50% discount on all Swiss public transport (to qualify for a CFF card you must be

living in Switzerland)

• Office hours are between 9.00am and 6.00pm. During busy periods you may be

expected to work evenings and weekends.

• Travel, accommodation, and subsistence are covered for approved business travel, in

line with current policies.

How to apply

Your application MUST be in English, include a CV/Resume Additionaly, provide a small text where you:

• Give us an example of when you demonstrated excellent customer service

• Give us an example of a situation/experience you did where you were very pride of yourself

• What sports do you enjoy and/or clubs are you involved in?

Application without a Scholar Agreement will not be considered

Make sure you answer each of the questions shown above, either in writing or a video, then email your application to [email protected]

Key Criteria

  • line darkMid-February 2020
  • line darkEU/Swiss Citizen or holding a swiss work permit
  • line darkFluent in English AND French
  • line darkGerman language would be an asset
  • line darkFull Driving License